Authors (including presenting author) :
Tsang WY, Chan ML, Cheng BW, Fook SM, Kwan WS, Yeung KC, Yan ST
Affiliation :
Department of Surgery and Neurosurgery, Shatin Hospital
Keyword 1: :
Migration to Smart Hospital
Keyword 2: :
Collaboration of Non-clinical Data
Keyword 3: :
Information Delivery
Keyword 4: :
Enhance Communication
Introduction :
A new Digital Ward Place (DWP) System has been implemented in the SH Surgery department to enhance the communication of non-clinical information and streamline departmental operations. As the need for effective information delivery to staff becomes increasingly critical, face-to-face communication is no longer sufficient. Online training courses offer a flexible learning environment for staff; however, tracking their progress has become more challenging. Additionally, in alignment with the Hospital Authority’s development goals, we will also focus on adopting paperless documentation as part of the broader migration plan for Smart Hospital.
Objectives :
1. To minimize paper forms and drive data digitalization. 2. To reduce the number of overdue training modules after using the new tracking and reminder system. 3. To increase staff satisfaction with access to timely ward information as measured by staff surveys.
Methodology :
We conducted comprehensive training sessions for all staff on the Digital Ward Place system prior to its implementation. Templates were developed for non-clinical handovers, encompassing infection control measurement, duty assignments, and new training modules. Notifications were made on the day of the training events to prompt the dissemination of non-clinical information, including details about the courses, through the system. User feedback was gathered to inform ongoing improvements to the system.
Result & Outcome :
The Digital Ward Place has successfully replaced the traditional non-clinical handover book, streamlining the documentation of key non-clinical data such as infection control progress, bed assignments, and staff duties. This transition has led to clearer and more traceable records. The tracking and reminder system via HA Chat has ensured that all eLC training modules are completed on time, effectively eliminating overdue training. Staff can now receive non-clinical information promptly, and feedback from nursing, supporting, and clerical staff indicates that the system has significantly improved communication. This timely access to information fosters a safer working environment for both patients and staff. Overall, the Digital Ward Place system has brought substantial benefits to ward operations, enhancing efficiency and communication. Following comprehensive training, staff are now able to navigate the system seamlessly.
