Authors (including presenting author) :
Chong HI
Affiliation :
Orthopaedics & Traumatology department, Princess Margaret Hospital
Keyword 1: :
admission information
Keyword 2: :
patient journey
Introduction :
Clear and timely admission information is vital for supporting patient understanding, reducing anxiety, and enhancing engagement in care. However, existing admission materials in our department have been found to be incomplete, non-visualized, delayed, or overlooked by patients. To address this gap, a continuous quality improvement (CQI) project was initiated to develop an electronic admission information package including fee and charges reform in 2026. This digital solution will be delivered at the point of admission to patients and their caregivers, promoting a paperless transformation within our smart nursing workflow.
Objectives :
1. To provide comprehensive admission information to patients and their caregivers.
2. To familiarize them with the admission procedure and the overall hospital experience.
3. To improve patient satisfaction and reduce anxiety regarding their hospital stay.
4. To enhance compliance in delivering adequate admission information while promoting digitization in care.
Methodology :
An electronic admission information package was designed and made accessible via tablets and personal devices. Key components include standardized digital content covering ward routines, visiting hours, the patient journey, safety information, hospital facilities, an introduction to HA GO and fee and charges reform. Patients and their caregivers can access this information package on their devices by scanning a QR code. Nursing staff prompts are embedded in the admission workflow. Evaluation was conducted through patient-reported understanding of the admission information and satisfaction levels using a 5-point Likert scale.
Result & Outcome :
During a one-month pilot in our ward, the electronic admission information package was well-received by patients, caregivers, and nursing staff. An impressive 95% of patients reported having a 'good' or 'excellent' understanding of the admission information. Staff feedback indicated that the digital package made the information more comprehensive and standardized, saving time and effort in information provision. The implementation of electronic admission information at the point of admission proved feasible and was associated with improved timeliness and patient-reported understanding of essential admission details. Key strategies for success included embedding prompts into the admission workflow and providing user-friendly digital content, suggesting potential for scaling this approach to other wards and adapting it for diverse patient populations.
