Authors (including presenting author) :
Yeung PY (1), Ng TK (2), Lam KS (3), Cheung Y (1), Wu SF (1), Shek TL(2), Wong JCL (3), Cheuk WY (1), Li J (1), Wu Y (1), Leung SC (1), Ma KW (1)
Affiliation :
(1) Department of Medicine & Rehabilitation, (2) Occupational Therapy Department, (3) Physiotherapy Department, Tung Wah Eastern Hospital
Keyword 1: :
Equipment safety
Keyword 2: :
Equipment training
Keyword 3: :
Staff empowerment
Introduction :
Rehabilitation Day Hospital (RDH) has introduced advanced rehabilitation equipment to promote patient recovery. However, ensuring that Patient Care Assistants (PCAs) operate these devices safely and efficiently remains a challenge. To address this issue, a continuous quality improvement project titled “Correct operation, Safety training, Efficient performance” was implemented to improve PCA’s capabilities in equipment handling.
Objectives :
1. Improve PCA’s confidence and safety in operating rehabilitation equipment. 2. Standardize daily inspection and usage procedures. 3. Enhance overall work efficiency and patient safety through structured training.
Methodology :
Training videos were produced to demonstrate proper equipment operation and routine inspection procedures. A manual with Quick Response (QR) codes was created for easier access and reference. Apart from direct coaching by therapists, PCAs were trained through video resources. After educational video training, their satisfaction and perceived effectiveness were investigated through a feedback survey.
Result & Outcome :
All participating PCAs (N = 21) reported that the training videos were clear, comprehensive, and appropriately paced. They agreed that the training videos reduced operational uncertainty, increased confidence, improved work efficiency and patient safety. Additionally, PCAs expressed their willingness to recommend these resources to colleagues.
The implementation of training videos and QR code accessibility significantly enhanced the PCA’s ability to operate the rehabilitation equipment. Positive feedback supports the effectiveness of digital training tools in standardizing practices.
The program not only improves staff proficiency but also contributes to patient safety and service efficiency. The success of this initiative demonstrates that similar digital training strategies can be applied in other healthcare settings to optimize staff performance and patient care outcomes.
