Authors (including presenting author) :
Cheung PL(1), Wang YL(1), Wong WY(1), Lai LY(1), Lau WH(1), Lam PH(1), Wong K(1), Leung SY(1), Leung KW(1)
Affiliation :
(1) Department of Family Medicine, NTEC
Keyword 1: :
Preventive care
Keyword 2: :
Women Health service
Keyword 3: :
Family Medicine
Introduction :
In March 2025, the Family Medicine Clinics launched a new Preventive Care Service, prompting the need for a patient satisfaction survey to evaluate the care provided. It aims to measure patient satisfaction with the services received at the clinic, offering insights for quality improvement.
Objectives :
-Identify area for quality improvement
-Foster better provider-patient relationships
-Enhance patient engagement and trust
Methodology :
Preventive care service started from March 2025 in North District Family Medicine Integrated Clinic, Wong Siu Ching Family Medicine Clinic and Lek Yuen Family Medicine Clinic. Within the period 28/3/2025 to 30/9/2025, patients were invited to complete questionnaires designed to gauge satisfaction using a Likert scale. The survey encompassed various aspect, including clinic environment, consultation time, nursing procedures, staff empathy, communication from care providers and clarity of treatment.
Result & Outcome :
We collected a total of 478 completed questionnaires (422 from women health care and 56 were from chronic disease co-care.) Specifically 79% and 20% of respondents reported being strongly satisfied and satisfied with the clinic environment respectively. Regarding consultation time, 70% patients expressed strongly satisfaction and 29% expressed satisfaction.
Additionally, feedback on nursing procedures, staff empathy provider communication and treatment clarity revealed that 75% of patients were strongly satisfied and 24% were satisfied.
These findings underscore the success of the Preventive Care Service at Family Medicine Clinics, demonstrating a high level of patient satisfaction across various dimensions of care. Insights gained from patient feedback will inform ongoing quality improvement efforts and enhance engagement strategies.
