Authors: (including presenting author): :
To KY(1), Mok YT(1)(2), Kwok CF(1)
Affiliation: :
(1)Paediatric Surgery, Hong Kong Children's Hospital, (2)Operating Theatres, Hong Kong Children's Hospital
Keyword 1: :
Useful information to new admission
Keyword 3: :
visualized information
Keyword 4: :
Orientation video
Keyword 5: :
simple wordings
Keyword 6: :
ease anxiety and enhance ward orientation
Introduction: :
Upon admission, carers and children typically receive an information pamphlet and verbal explanation outlining ward facilities and policies. However, Hong Kong's multi-ethnic society encompasses diverse nationalities and cultures, with languages and scripts beyond English and Chinese. Carers and children facing language barriers or reading difficulties may struggle to understand this information, often without providing feedback. Additionally, excessive information may reduce their attention span. To address this, a robot was installed to deliver repeated, visualized images coupled with simple wording, aiming to improve ward orientation and facilitate communication.
Objectives: :
To provide useful, comprehensible information to carers and children during new admissions. To enhance communication between carers and nursing staff, thereby increasing nurse-carer interaction time.
Methodology: :
A small robot was employed to deliver information to new admissions and their carers. The content included concise, essential information presented through visual images and simple language, covering:
*Signage inside the ward
*Orientation Video
*General Inpatient Information The pilot program was implemented over one week at the end of December, enrolling all participating carers and children prospectively. Participants completed questionnaires to evaluate and provide feedback on the intervention.
Result & Outcome: :
Fifteen carers participated, with all questionnaires collected and analyzed. Feedback was overwhelmingly positive:
100% reported that the simplified language was easy to understand.
90% felt more familiar with the ward environment after viewing the video.
90% found the signage described are helpful to their hospitalization. All carers expressed satisfaction with the information delivered through visual images and simple wording by Robot. Preliminary results suggest that using a robot to deliver visualized information and straightforward language can ease anxiety and enhance ward orientation. Upon these findings, the pilot program would turn to be routine practice and start full implementation in 1Q 2026.
