Authors: (including presenting author): :
Leung KY(1), Lam WL(1)
Affiliation: :
(1) Department of Child and Adolescent Psychiatry, Castle Peak Hospital
Keyword 1: :
patient experience
Keyword 2: :
E2 Child and Adolescent Mental Health Centre
Introduction: :
In May 2011, a mixed-gender informal ward was established at the E2 Child and Adolescent Mental Health Centre in Tuen Mun Hospital. There was a significant rise in admissions, which increased by 55.56%, from 81 in 2012/2013 to 126 in 2024/2025. The most prevalent diagnoses included autism spectrum disorder (25.9%), depression (23.1%), and adjustment disorder (16.7%). Admission to a child and adolescent psychiatric unit frequently triggers emotional vulnerability, uncertainty, and anxiety for both patients and their families. A heightened awareness of the in-patient service would improve the subsequent stages of the patient journey. To tackle this issue, Ward E2 initiated a project aimed at redesigning the admission pamphlet and the Inpatient Services Booklet, with the aims of enhancing the patient journey and empowering patients and caregivers through clearer information.
Objectives: :
1. To offer insights into the patient journey for patients and families prior to admission.
2. To improve communication clarity, reduce safety risks, and foster a recovery-focused atmosphere.
3. To provide bilingual materials with a structured format and consistent messaging to enhance comprehension and smoother transitions.
Methodology: :
A working group was formed in July 2024 to evaluate the content of prior admission information. The Admission Pamphlet and Inpatient Services Booklet were restructured. The pamphlet provides details on visiting hours and regulations; admission procedures; items to bring; ward rules and safety measures; as well as the locations and operating hours of hospital facilities. The booklet elaborated service descriptions, the multidisciplinary care model, discharge planning and caregiver involvement. Content is available in Traditional Chinese, Simplified Chinese, and English to meet diverse language needs. Following the publication of the Admission Pamphlet and Inpatient Services Booklet, a briefing was conducted for the team. The C&A CL team and outpatient department utilized the booklet to introduce the patient journey before hospitalization. During admission, nurses utilized the pamphlet to provide ward orientation for patients and caregivers. Upon discharge, a satisfaction survey using a 5-point Likert scale was administered for service evaluation.
Result & Outcome: :
The admission pamphlet and booklet were published. The inpatient service satisfaction survey carried out during the 2025 period revealed a very high to extremely high level of satisfaction, with around 83% of participants indicating their contentment concerning the ward orientation, the explanation of hospitalization status, and the description of the ward’s daily routine.
